SleepSpeak™ Privacy Policy

1. Information we collect

Depending on how you interact with SleepSpeak™, we may collect information including:

• your name and email address
• purchase, subscription and transaction information
• information relating to your subscription status
• communications you send to us
• technical information such as IP address, browser, device and website usage information
• advertising and analytics information generated when you interact with our website or advertising

Payment card information is processed by Stripe. SleepSpeak™ does not receive or store your complete payment card details.

2. How we collect information

We may collect personal information directly from you when you make a purchase, subscribe, contact us or otherwise provide information to us.

We may also receive information automatically through our website and from service providers we use to operate SleepSpeak™, including payment, email, hosting, analytics and advertising services.

3. How we use personal information

We may use personal information to:

• process purchases and subscription payments
• provide access to purchased SleepSpeak™ content
• administer subscriptions
• send transactional and product-related communications
• provide customer support
• operate, maintain and improve our website and services
• understand website and advertising performance
• prevent fraud, abuse or security incidents
• comply with legal and regulatory obligations
• market SleepSpeak™ where permitted by applicable law

4. Service providers

We use third-party service providers to operate SleepSpeak™. These may include:

• Stripe for payment processing, billing and subscription management
• Kit for email communications and digital customer journeys
• Meta for advertising measurement and marketing technologies, including Meta Pixel and Conversions API
• website hosting, infrastructure and other technology providers used to operate SleepSpeak™

These providers may process personal information on our behalf or for their own purposes in accordance with their respective terms and privacy policies.

5. Cookies, analytics and advertising technologies

Our website may use cookies, pixels and similar technologies to operate the website, understand how it is used, measure advertising performance and support marketing.

This includes Meta Pixel and related Meta advertising technologies.

Depending on your location, applicable law may give you choices or require consent before certain non-essential advertising or analytics technologies are used.

6. International processing

Some of our service providers operate internationally. As a result, personal information may be processed or stored outside Australia, including in countries where our technology providers operate.

Where required, we take reasonable steps to handle international disclosures and processing consistently with applicable privacy requirements.

7. Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes and meeting legal obligations.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based service can guarantee absolute security.

8. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including rights to request access, correction or deletion, object to or restrict certain processing, or withdraw consent where processing is based on consent.

Australian customers may have rights under applicable Australian privacy law. Customers in other jurisdictions may have additional rights under their local privacy laws.

To make a privacy request, contact hello@getsleepspeak.com.

9. Marketing communications

Where permitted, we may send you emails about SleepSpeak™ products, updates and offers.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages. We may still send transactional or service communications relating to purchases or subscriptions where appropriate.

10. Third-party links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies, and we are not responsible for those practices.

11. Children

SleepSpeak™ is not directed to children under 16, and we do not knowingly seek to collect personal information from children under 16.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the date it was last updated.

13. Questions and complaints

If you have a question, privacy request or complaint about how we handle personal information, contact:

SleepSpeak™
Registered business name: SleepSpeak · ABN 93 399 428 479
315 Tweed Valley Way, Murwillumbah
hello@getsleepspeak.com

We will consider privacy complaints and respond within a reasonable period. If you remain dissatisfied, you may have the right to contact the relevant privacy or data-protection regulator in your jurisdiction.